Conciliation is a crucial step in resolving workplace disputes efficiently and fairly. This infographic outlines the structured process followed at the CCMA, from scheduling to resolution. It highlights key steps such as party attendance, explanations of disputes, commissioner intervention, and possible outcomes. Whether the matter is settled through agreement or remains unresolved, understanding the conciliation process helps both employers and employees navigate dispute resolution effectively while ensuring compliance with South African labour law.
By Marteleen Lindemann
Dispute Resolution Official at Consolidated Employers Organisation (CEO SA)