Poor work performance is a form of incapacity and must be dealt with fairly and systematically under South African labour law. The Code of Good Practice in Schedule 8 of the Labour Relations Act sets out clear expectations for employers when addressing performance-related issues. This infographic outlines the legal framework, required procedures, and best practices to ensure a fair, constructive, and legally compliant approach to managing poor performance in the workplace.

By Amanda Koesnell
Dispute Resolution Official at Consolidated Employers Organisation (CEO SA)